Refund & cancellation policy

Datasets are digital files you download. Because files can be copied once downloaded, purchases usually can't be refunded after you've downloaded them.

If what you receive is clearly different from the listing, corrupted, or otherwise doesn't work as described, email hello@22collections.com within 7 days with your order ID. We'll look into it and either send you a corrected version or refund you.

Custom projects are billed in stages, agreed in your quote. If you cancel before a stage has started, you'll get a full refund for that stage.

Once work on a stage has started, that payment isn't refundable. Any later stages that haven't started yet can still be cancelled and refunded.

Email hello@22collections.com with your order or project ID and the reason for the request. We aim to respond within 2 business days.

Approved refunds are issued to the original payment method through Razorpay and typically reflect within 7–10 business days, depending on your bank or payment provider.

For any question about an order, request, or refund, contact hello@22collections.com or +91 97062 80738.